We hope this information will help you with your stay at Five Oaks, whether you are coming to one of our programs or with a group that is renting the facilities.
Five Oaks strives to provide a safe environment for all. Please read over these policies before you arrive:
- Our policy is to be nut and scent free. Please bring nut-free foods and snacks and odour-free toiletries.
- Pets cannot be accommodated. Please leave them at home.
- Guests may burn candles with permission from the Hospitality Administrator or Program Staff. We ask you to use beeswax candles only which can be purchased in the Grand River Book Store. We can provide you with candle holders and snuffers and appreciate you arranging for these before your visit.
- To ensure safety, shoes or slippers must be worn at all times in the public rooms and hallways. Please bring appropriate footwear for indoor and outdoor use.
- Five Oaks' Alcohol Policy considers all guests. If you wish to have alcohol as part of your event, please make arrangements when booking.
- All buildings at Five Oaks are non-smoking sites. Butt buckets are supplied outside most entrances.
Five Oaks was built by volunteers whose vision was to create a Centre that offered a simple lifestyle. This was meant to remind participants that many people in our world live with much less. Our founders also believed that work is as sacred an activity as worship. As you read this, you will note that these traditions continue.
Bed linens, pillow, towel and washcloth are provided (except towels for the pool in the summer months, so please bring your own). Guests are asked to make their beds when they arrive and to strip them when they leave. Guests may want to bring an alarm clock from home since these are not provided.
Internet access connections are available to guests at 4 locations in the Main Building. Wireless is available in most of the Main Building.
Washrooms There are several private washrooms in each wing of the main building upstairs and downstairs, and one shared washroom downstairs. We are in the country on a cistern system and treat water as a precious commodity.
Chapel meditation is regularly offered weekdays at 12:15 p.m. and, by arrangement, at 7:45 a.m. and at 5:15 p.m. Labyrinths and meditation sites are also to be found on the property.
Meals are served at 8:00 a.m., 12:30 p.m., and 5:30 p.m. Coffee, tea, juice, fruit, and cookies are available at all times.
A phone is located in the front hall of the Main Building which guests can use free of charge for local calls and with their own calling card for long distance calls. There is also a phone outside the lower level of the Chalet for emergencies only. Please use a cell phone for needs beyond what we can accommodate.
Phone messages can be received during office hours and are picked up occasionally off hours. The phone number to leave with family and/or friends is 519-442-3212
Accessible Customer Service Policy
Five Oaks Education and Retreat Centre is committed to excellence in serving all people including people with disabilities and shall adhere to the following principles:
Dignity – service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other people. People with disabilities are not treated as an afterthought or forced to accept lesser service, quality or convenience.
Independence – allowing a person with a disability to do things on their own without unnecessary help, or interference from others.
Integration – service is provided in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless an alternate measure is necessary to enable the person to safely access goods or services.
Equal opportunity – people with disabilities have an opportunity equal to that given to others to access our goods or services.
Five Oaks is committed to providing excellent customer service and upholding welcoming and accommodating hospitality to all people regardless of abilities.
Five Oaks Education and Retreat Centre shall ensure that staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services. These assistive devices, include but are not limited to, the lift, accessible entrances and ramps.
Five Oaks Education and Retreat Centre staff shall communicate with people with disabilities in ways that take into account their disability.
Five Oaks Education and Retreat Centre welcomes people with disabilities and their service animals. Service animals are allowed on the parts of the premises that are open to guests.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees shall be charged to the support person for overnight accommodations and food
Program fees shall be waived if the support person is accompanying the person with disabilities in a program
Notice of temporary disruption:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities such as the lift, accessible entrances or ramps, Five Oaks Education and Retreat Centre will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be displayed on the website at www.fiveoaks.on.ca and a sign posted at the front office.
Five Oaks Education and Retreat Centre will provide training to all employees, designated volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. This training will be provided to staff within the first three months after hiring.
Training shall include:
a) An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
b) Five Oaks Education and Retreat Centre’s plan related to the customer service standard.
c) How to interact and communicate with people with various types of disabilities
d) How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
e) How to use the lifts, accessible entrances, ramps
f) What to do if a person with a disability is having difficulty in accessing Five Oaks Education and Retreat Centre’s goods and services
Staff will also be trained when changes are made to the accessible customer service plan.
Customers who wish to provide feedback on the way Five Oaks Education and Retreat Centre provides goods and services to people with disabilities can provide feedback by e-mail, in-person, suggestion box or phone call.
All feedback, including complaints, will be directed to the Executive Director or delegate.
Customers can expect to hear back in 3 business days.
Notice of policy availability:
Five Oaks Education and Retreat Centre will notify the public that policies are available upon request and shall be posted on the website at www.fiveoaks.on.ca.
Modifications to this or other policies:
Any policy of Five Oaks Education and Retreat Centre that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.